Questions —Answered properly
Sizing, compression, shipping, exchanges and care. If the answer you need is not here, message us — a real person reads it.
Sizing & fit
The question we get most. Measure once and you should only have to order once.
What size am I?
Measure your natural waist and the fullest part of your hips over bare skin, then check the chart on the product page. Shapewear is graded from those two numbers, not from your dress size.
The chart opens from Find my size next to the size selector on every product page.
I’m between two sizes. Up or down?
Size up if you plan to wear it all day, or if you are post-op and still going down.
Stay at your size if you want the smoothest possible line under a fitted outfit and do not mind that it is harder to get on.
Do shapewear and apparel use the same sizing?
No, and this catches people out. Shapewear and fajas are graded from the waist and hip. Sets and activewear follow standard apparel sizing. A medium in one is not necessarily a medium in the other — check the chart for the category you are buying.
What do light, medium and firm actually mean?
Compression level is printed on every product page.
- Light — smooths a line, comfortable for a full day without thinking about it.
- Medium — everyday shaping under clothes.
- Firm — post-op wear and full control. Deliberately hard to fasten; that resistance is the compression working.
Can I wear this after surgery?
Our Stage 2 fajas are made for the second phase of recovery, once your surgeon clears you out of the Stage 1 garment. Rows of hooks let you take it in as swelling goes down.
Always follow your surgeon’s timeline over ours. If you are unsure, ask them before ordering.
What if the size I ordered doesn’t fit?
Exchange it. You have 30 days, and the piece needs to be unworn with tags on and the hygiene seal intact. Message us with your measurements and we will tell you which size to swap to.
Shipping
How much is shipping?
Free on orders over $75. Below that it is a flat $6, shown before you reach payment — not added at the last step.
When will my order ship?
Orders are packed and dispatched within 1–2 business days from the US. You will get a tracking link by email as soon as it leaves.
Do you ship internationally?
Not currently. We ship within the US only.
How do I track my order?
Use the link in your dispatch email, ortrack your orderwith your order number and email address.
I haven’t had a confirmation email.
Check your spam folder first — that is where it usually is. If it is not there, message us with the name and email you ordered under and we will resend it.
Exchanges & returns
Can I exchange for a different size?
Yes. You have 30 days from delivery to exchange for a different size or colour.
The piece needs to be unworn, with tags attached and the hygiene seal intact. For hygiene reasons we cannot accept shapewear that has been worn.
How do I start an exchange?
Message us on Instagram or through the contact formwith your order number and the size you need. We will send return instructions and reserve the replacement.
Do you offer refunds?
Exchanges and store credit within 30 days. If a piece arrives faulty or is not what you ordered, that is on us — we will refund it in full.
Who pays return postage?
We cover it if the item is faulty or we sent the wrong thing. For a size swap, return postage is yours; the replacement ships back free.
Care
How do I wash compression pieces?
Hand wash cold and hang to dry. Heat is what kills compression, so no tumble dryer, no iron, no bleach.
If you wear one daily, having two is worth it — one on while the other dries.
Will the compression loosen over time?
All compression relaxes slightly with wear, then recovers when it is washed and dried flat. What it should not do is go slack within a couple of months. If yours does, tell us.
Can I put it in the washing machine?
We do not recommend it. If you must, use a mesh bag on a cold delicate cycle and never tumble dry. Machine washing will shorten its life.
Orders & payment
What payment methods do you take?
Shop Pay, Apple Pay, Google Pay and all major cards. You can check out as a guest without making an account.
Can I pay in instalments?
Yes, through Shop Pay — four interest-free payments. The option appears at checkout and the amount is shown on the product page.
Can I change or cancel my order?
If it has not shipped, yes. Message us as soon as you can with your order number. Once it is dispatched it becomes an exchange.
Is my payment secure?
Checkout runs on Shopify’s secure payment system. We never see or store your card details.
Still stuck?
Send your measurements and we will tell you the size to order. Most messages are answered the same day.