Privacy Policy

At Snatched by Krunch (“we,” “us,” “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our website, snatchedbykrunch.com (the “Website”).

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you:

  • Create an account or place an order
  • Purchase products from our Website
  • Subscribe to our email list
  • Contact us or submit an inquiry
  • Participate in promotions, surveys, or other Website activities

Depending on how you interact with us, the information we may collect includes:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order history and purchased products
  • Information you provide when contacting customer support
  • Marketing and communication preferences

We may also automatically collect certain information when you visit our Website, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed and products you interact with
  • Referring website or source
  • Date and time of your visit
  • Website usage and interaction information

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Process payments and provide order confirmations
  • Ship products to you
  • Communicate with you about your orders
  • Provide customer support
  • Respond to questions, requests, or inquiries
  • Improve our Website, products, services, and shopping experience
  • Send promotional emails, offers, product updates, and other marketing communications when permitted by law
  • Maintain the security and functionality of our Website
  • Detect, prevent, and investigate fraud, abuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

3. Payments

Payments made through our Website may be processed by third-party payment providers.

We do not generally store your complete payment card information on our own servers. Payment information may be collected and processed by our payment providers in accordance with their own privacy policies and security practices.

When you complete a purchase, information necessary to process the transaction may be shared with payment processors, shipping providers, and other service providers involved in fulfilling your order.

4. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process your orders.

Shopify may collect and process personal information in connection with your use of our Website, including information necessary to provide shopping, checkout, payment, security, analytics, and related services.

Your information may therefore be processed by Shopify and its service providers in accordance with applicable privacy laws and Shopify's privacy practices.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to help our Website function properly and to understand how visitors use our Website.

These technologies may be used to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Process purchases
  • Understand Website traffic and usage
  • Improve Website performance
  • Provide relevant advertising and marketing
  • Analyze the effectiveness of our marketing campaigns

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the Website.

6. Email Marketing

If you subscribe to our email list, we may use your email address to send you:

  • New product announcements
  • Special offers
  • Discounts
  • Promotions
  • Early-access opportunities
  • Other marketing communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, or customer-service messages.

7. How We Share Your Information

We do not sell your personal information for money.

We may share information with trusted third parties when reasonably necessary to operate our business, provide our services, or fulfill your requests.

These parties may include:

  • Shopify and related e-commerce service providers
  • Payment processors
  • Shipping and delivery companies
  • Website hosting and technology providers
  • Analytics and marketing providers
  • Customer support providers
  • Fraud prevention and security providers
  • Professional advisers
  • Government authorities or law enforcement when required by law

We only share information as reasonably necessary for the applicable business, legal, security, or service purpose.

8. Third-Party Services and Links

Our Website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party services you visit.

9. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of your information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide customer support
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal, accounting, tax, or regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your information is used or shared
  • Opt out of certain marketing communications
  • Withdraw consent where processing is based on consent
  • Request restriction of certain processing
  • Object to certain uses of your personal information
  • Request a copy of certain personal information in a portable format

These rights may vary depending on applicable law and your location.

To make a privacy-related request, please contact us using the contact information provided on our Website.

We may need to verify your identity before completing certain requests.

12. Children's Privacy

Our Website is not intended for children who are under the minimum age required to use online services under applicable law.

We do not knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

13. International Visitors

Because our Website may be accessible to customers in different countries, your personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we will take appropriate measures when transferring personal information across borders.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us through the Contact section of our Website.

Website: snatchedbykrunch.com

Snatched by Krunch